General Information

What services do you offer?
We specialize in haircutting, color application, hair extensions, and brow services such as waxing and laminations. Our expertise is in lived-in color, alternative styles, and color corrections. Please note that we do not currently offer men’s cuts, toddler cuts, or pixie cuts.

Where are you located?
We are located inside My Salon Suite at the Mesa Grand Plaza in Mesa, AZ.

What are your hours of operation?
We are open Monday through Sunday, but each stylist sets their own hours. Please confirm directly with your stylist for availability.

Do you accept walk-ins or are appointments required?
Some stylists accept walk-ins, while others are by appointment only. Please contact us to see who may be available for walk-ins.

Service Animals

Are service animals allowed in the salon?
Yes. We welcome trained service animals as defined by the ADA (Americans with Disabilities Act).

Can I bring my pet or emotional support animal?
No. Only trained service animals are permitted in the salon. Pets and emotional support animals are not allowed, as they are not covered under salon health and safety regulations.

What responsibilities do I have if I bring a service animal?
Service animals must remain under the handler’s control at all times and must not pose a threat to the safety, sanitation, or comfort of other guests or stylists.

Booking & Appointments

How do I book an appointment?
You may fill out our contact form (allow 24–48 hours for a response by text or email), or reach out directly to a stylist through their social media.

How far in advance should I book?
Availability depends on the stylist, but we recommend booking at least one week in advance for weekend appointments. During holidays, please book two to three weeks in advance to secure your spot.

Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel by contacting your stylist directly.

Do you require a deposit to book?
We do not require deposits for first-time bookings. However, frequent cancellations or no-shows may require a deposit of 50% of the service total for future bookings. In extreme cases, we may prevent further scheduling.

Services & Pricing

How much do your services cost?
Pricing varies depending on the service(s) and product usage. A “+” symbol next to a service indicates that the listed price is a starting point and may increase based on time and products used.

When is payment due?
Payment is due in full upon completion of services. No exceptions.

What happens if my payment does not go through?
Any declined, returned, or failed payments (including insufficient funds) may result in:

• Immediate suspension of future booking privileges

• A requirement for prepayment of services

• A formal claim to recover the outstanding balance

Do you have a service menu or package deals?
Yes, our full service menu can be found on our website under “Services.” We do not currently offer package deals — services are booked à la carte.

How long does each service typically take?
Most services take 1+ hour. Timing varies depending on what’s booked, so please allow enough time to avoid rushing your stylist.

Do you offer consultations before a service?
Yes. Every appointment begins with a consultation to review your goals, pricing, timing, and expected results. We never begin a service without this discussion.

Policies

What is your cancellation/no-show policy?
We ask for at least 72 hours’ notice if you need to cancel. Emergencies happen, but communication is expected. No-shows or frequent cancellations may require a 50% deposit upfront or prevent future bookings.

What is your lateness policy?
If you’re running late, please notify your stylist. Your service may be adjusted to fit the remaining time, but the original service cost will still apply.

Do you offer refunds or adjustments if I’m not satisfied?
We do not offer refunds. If the results differ from the agreed consultation, we provide reasonable adjustments if the client contacts us within 72 hours of their appointment. After that time, or if you were satisfied upon leaving, we cannot offer adjustments. Please note: color corrections do not qualify for complimentary adjustments.

Are children allowed in the salon?
For safety reasons and to maintain a relaxing environment, we ask that children not accompany you to your appointment unless they are receiving a service or upon advanced request.

Can I smoke, vape, or bring alcohol into the salon?
No. Smoking, vaping, or consuming alcohol is not permitted inside the salon or during your appointment.

What happens if I arrive intoxicated?
For the safety and comfort of our artists and guests, we cannot provide services if you arrive under the influence of alcohol or drugs. If this occurs, your appointment will be canceled, staff may contact local authorities, and be prevented from booking future services.

Payments & Gift Options

What forms of payment do you accept?
Accepted payment methods vary by stylist. Please confirm with your stylist directly. Checks are not accepted.

Do you sell gift cards or certificates?
Not at this time.

Do you offer memberships or loyalty programs?
Not at this time.

Health & Safety

What safety/sanitation practices do you follow?
We follow strict sanitation protocols in compliance with Arizona state regulations. If you are feeling unwell, please reschedule to protect the health of our artists and guests.

Can I bring my own products/tools?
No, we cannot allow outside products or tools as they are not covered under our liability insurance.

Do you accommodate allergies or sensitivities?
Yes. Please inform your stylist of any allergies or sensitivities prior to your service so we can make accommodations whenever possible.

Am I responsible for maintaining my hair and scalp after a service?
Yes. While we provide professional services and aftercare instructions, it is the client’s responsibility to:

• Follow all at-home care instructions provided by the stylist

• Schedule and attend recommended maintenance appointments

• Use salon-approved products when instructed

• Avoid practices that may damage the hair or scalp

Is the salon responsible for scalp issues or damage after my appointment?
The salon is not responsible for any scalp irritation, hair damage, or unsatisfactory results that may occur if a client:

• Fails to follow aftercare instructions

• Misses or delays recommended maintenance appointments

• Arrives with poor hair/scalp health due to a lack of proper care

• Fails to inform the artist of any contraindications, such as medications, treatments, artificial color, relaxers, perms, keratin, or Brazilian treatments.

Hair Extensions

Do you provide the hair for extensions?
Yes. Our salon partners with Vera Hair Co. to supply premium hand-tied genius wefts for our extension services.

What is the cost of extensions?
The base price is $158 per half pack. We also offer 10% off pre-selected bundles. Final cost will depend on the amount of hair needed for your desired look.

Am I required to pay upfront for hair extensions?
Yes. The full cost of the hair must be paid upfront before we place the order. Once payment is received, we immediately order the hair and provide you with shipping updates.

Can I book an extension appointment without the hair?
No. Hair is ordered per client request, and we do not keep stock on hand. An appointment cannot be scheduled until the hair is purchased.

Do you provide refunds or store credit if I no longer want the hair?
No. All extension hair sales are final and cannot be refunded or credited.